LEGAL

Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our services, including:

  • Personal details such as name, email address, phone number, and institution affiliation.
  • Payment information processed securely through our third-party payment partners.
  • Course enrollment data and learning engagement metrics.
  • Communication records from support queries and feedback forms.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our courses and services.
  • Process transactions and send related notifications.
  • Respond to your enquiries and provide customer support.
  • Send promotional communications (with your consent) about new courses and products.
  • Comply with legal obligations and enforce our terms.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering courses. These providers are contractually obligated to protect your data and use it only for the purposes we specify. We use Google Meet for live sessions and standard payment gateways for transactions.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Course access data is retained for the duration of your account with us.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal obligations).
  • Withdraw consent for promotional communications at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@therobox.in.